Privacy Policy

1. Introduction

Finelo Platform ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes the types of information we may collect from visitors and users of our website and services, how we use that information, and the choices available to you regarding our use of it.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described here, please do not use our website or services.

2. Information We Collect

We may collect the following categories of information:

• Contact information you provide voluntarily, such as your name, email address, and phone number when you fill out a form or contact us directly.
• Account information you provide when registering for or using our services, such as a username and credentials.
• Usage data, including pages visited, time spent on pages, referring URLs, browser type, device type, and general location derived from IP address.
• Cookies and similar technologies, as described in Section 6 below.
• Communications you send to us, including support requests and feedback.

We do not knowingly collect sensitive personal information such as financial account numbers, government identification numbers, or health information unless explicitly required for a specific service and provided voluntarily by you.

3. How We Use Information

We may use the information we collect for purposes including:

• Providing, operating, and maintaining our website and services;
• Responding to inquiries, support requests, and communications;
• Improving, personalizing, and expanding our website and services;
• Understanding and analyzing how visitors use our website;
• Sending administrative information, updates, and, where permitted, marketing communications;
• Detecting, preventing, and addressing technical issues, fraud, or security concerns.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, and our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights and freedoms.

5. Sharing of Information

We do not sell personal information. We may share information in the following circumstances:

• With service providers and vendors who perform services on our behalf, such as hosting, analytics, and customer support, under appropriate confidentiality obligations;
• To comply with applicable law, legal process, or governmental request;
• To protect the rights, property, or safety of Finelo Platform, our users, or others;
• In connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality arrangements.

6. Cookies and Tracking Technologies

We and our third-party partners may use cookies, web beacons, and similar tracking technologies to collect usage information, remember preferences, and support core website functionality. You can control cookies through your browser settings; however, disabling cookies may affect the availability or functionality of certain features of our website.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Depending on where you access our website from, your information may be transferred to, stored, and processed in a country other than your own. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable law.

10. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to access, correct, delete, restrict, or object to processing, as well as the right to data portability and the right to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details provided in Section 13 below. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take reasonable steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by Finelo Platform. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us via our contact page.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised version on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.